FAQ, Rules and Accessibility
What to expect while visiting during COVID-19
The Preserve closed between mid-March to May in response to the Covid-19 outbreak. June 1st 2020 we re-opened following this closure. Our team worked hard to create a robust, phased re-opening plan that keeps our animals, staff and you safe and healthy! Learn more by visiting the link https://yukonwildlife.ca/news/2020-05-ywp-to-reopen/
As of September we are in Phase 2 of our Covid response plan. We will remain in this plan as long as Covid-19 and our Territory Guidelines permit. This means we offer Regular Scheduled Bus Tours and other Guided Tours including Exclusive Expierences and Charters/Step-On’s on a case-by-case basis. Check out our Hours for winter visiting options.
While you enjoy your time with us please remember:
- No feeding the animals
- No touching the animals
- No smoking (smoking is only allowed in the designated area at the Front Parking Lot)
- No Alcohol / Drugs
How long does it take?
Most people spend 1.5 to 2.5 hours exploring the Preserve. It depends on your groups interests and needs.
Bus tours last approximately 1.5 to 2 hours.
Walking can be as little as 1.5 hours but up to 3. The figure-8 loop is 5km (3 miles) in length. Many people can walk that much faster, but when you factor in looking at animals, taking photos and maybe a picnic, it can make for a relaxed half-day.
Families with toddlers might consider just the bottom loop (for a 45-90 minute option), but with a stroller can also tackle the full loop.
What Should I Wear?
As an outdoor facility, with no publically accesible covered and warmed buildings, you should dress for the season and variable weather. Check out the current weather at our facility! Closed-toe shoes are recommended with variability for season including running shoes, hikers or an insulated boot for the winter. Weather can change quickly and dramatically in our region, layers are important to staying warm and dry. We recommend packing some with you whether you self-propel through the facility or join a guided tour to ensure you can enjoy your expereoince from start to finish!
Can I bring my dog?
No, we do not permit dogs onto the Yukon Wildlife Preserve site. We also require that dogs remain in your vehicle while parked in the front parking lot. If you wish to let your dog out of the vehicle, we ask that you please exit the parking lot before you do so.
Although many dogs are well trained, wildlife in close proximity to dogs increases the risk to both the animals at the Preserve and your dog.
What about Service Animals?
We do our very best to accommodate people with service animals; however, due to the nature of our site, there are some restrictions. For the best experience, please connect with us ahead of your visit at email@example.com or 867-456-7400.
Can we drive through?
We don’t allow personal vehicles onsite. But we do allow people to bring and use their own bicycles, kicksleds, cross-country skis, strollers, wagons, etc!
We do offer guided bus tours and can accommodate special groups.
Can we bring food or a picnic?
Yes, we encourage you to bring snacks or lunch to enjoy on-site. The Preserve Reception Gift Shop sells ice cream treats but otherwise does not have food services. Snack and lunches can be enjoyed at the Reception area picnic tables. Within the Preserve and along the trail there are additional picnic tables.
Please do not feed any animals and ensure you keep a clean site and use the garbage recpticles for any waste and recycling.
Is drinking water available at the Preserve?
Please bring your own water. The Reception Cabin is a dry facility. A pop machine with a selection of soda, juices and water is available for purchase. Please note this machine is out of order during winter months, mid-October to April.
Is the Yukon Wildlife Preserve wheel chair accessible?
Yes and no.
The front parking lot and roads are gravel covered.
Outhouses and buildings marked on the map are wheelchair accessible and accessible by ramps. However, the door sill at front reception and learning centre are slightly raised.
All viewing platforms (except muskox) are accessible by ramp. There is typically good viewing from many spots along the roadway as well.
We have a fully accessible low-floor 22 passenger bus for our guided bus tour experiences. This bus can accommodate 2 wheelchairs. Please call to book your seat in advance to ensure availability.
What's the parking situation? Can I park my ... ?
We have a large parking lot at the front. We typically have adequate room for half-a-dozen or more RVs to park and maneuver comfortably. On busy days, space can be more limited, however on all but the busiest days,
Will you be open when I visit in... ?
Maybe! Check our upcoming hours here. Otherwise, get in touch at firstname.lastname@example.org.
Typically we are open:
- 7 days a week year-round
We also are open on holidays, including all local and national holidays:
- Statutory holidays (except Christmas day)
Through our partners, there are also options to visit almost every day of the year (including during the week in the winter).
Do you accept ______ form of payment... ?
We accept cash, credit or debit.
Cash – both CDN and USD. Please note at this time USD is only accepted at par.
Credit Cards – Mastercard, Visa, Amex, Discovery are all accepted with tap, chip or pin.
Debit – Currently we only accept debit tap.
Should you need to withdraw cash, Takhini Gas Station (at the corner of the Klondike Hwy and Takhini Hot Springs Rd turn off) has an ATM.
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Our mission is to connect our visitors to the natural world through memorable experiences in large natural landscapes. We care for Yukon’s most vulnerable wildlife and build nature literacy through engaging programs. Join us in building communities that are wild at heart!