FAQ, Rules and Accessibility

What to expect while visiting during COVID-19

Last updated: Nov 12, 2021

Yukon Wildlife Preserve remains open, with bus tours running at regular capacity per posted hours and schedules.

Proof-of-vaccination is not currently required to visit the Yukon Wildlife Preserve or to participate in a guided bus tour.

Masks are required on all bus tours.

The Reception Cabin remains closed to the public. Ticket sales and check-ins are being done via service windows on the Reception Cabin. Consider wearing a mask when checking in.

In any outdoor public space, people are required to maintain 2 metres physical distance if not from same household. If this is not possible, masks are required for anybody over 5 years of age. Due to the Yukon Wildlife Preserve’s large, spread out property, physical distancing should always be an option. Please respect other’s physical space while visiting.

You cannot visit the Yukon Wildlife Preserve if you have been ordered to self-isolate (this includes while waiting for test results). Please do not visit if you are experiencing COVID symptoms.

These measures reflect:

  • The requirements and recommendations issued by the Yukon Government and Chief Medical Officer. These include specific rules for a variety of designated settings.
  • The Yukon Wildlife Preserve’s own H&S COVID Safe Work Practices. These measures include enhanced cleaning and a host of other practices to mitigate the spread of COVID at the Preserve.

 

Rules

While you enjoy your time with us please remember:

  • No feeding the animals
  • No touching the animals
  • No smoking (smoking is only allowed in the designated area at the Front Parking Lot)
  • No Alcohol / Drugs
How long does it take?

Most people spend 1.5 to 2.5 hours exploring the Preserve. It depends on your groups interests and needs.

Bus tours last approximately 1.5 to 2 hours.

Walking can be as little as 1.5 hours but up to 3. The figure-8 loop is 5km (3 miles) in length. Many people can walk that much faster, but when you factor in looking at animals, taking photos and maybe a picnic, it can make for a relaxed half-day.

Families with toddlers might consider just the bottom loop (for a 45-90 minute option), but with a stroller can also tackle the full loop.

What Should I Wear?

 

As an outdoor facility, with no publically accesible covered and warmed buildings, you should dress for the season and variable weather. Check out the current weather at our facility! Closed-toe shoes are recommended with variability for season including running shoes, hikers or an insulated boot for the winter. Weather can change quickly and dramatically in our region, layers are important to staying warm and dry. We recommend packing some with you whether you self-propel through the facility or join a guided tour to ensure you can enjoy your expereoince from start to finish!  

 

Can I bring my dog?

No, we do not permit dogs onto the Yukon Wildlife Preserve site. We also require that dogs remain in your vehicle while parked in the front parking lot. If you wish to let your dog out of the vehicle, we ask that you please exit the parking lot before you do so.

Although many dogs are well trained, wildlife in close proximity to dogs increases the risk to both the animals at the Preserve and your dog.

What about Service Animals?

We do our very best to accommodate people with service animals; however, due to the nature of our site, there are some restrictions. For the best experience, please connect with us ahead of your visit at info@yukonwildlife.ca or 867-456-7400.

Can we drive through?

We don’t allow personal vehicles onsite. But we do allow people to bring and use their own bicycles, kicksleds, cross-country skis, strollers, wagons, etc!

We do offer guided bus tours and can accommodate special groups.

Can we bring food or a picnic?

Yes, we encourage you to bring snacks or lunch to enjoy on-site. The Preserve Reception Gift Shop sells ice cream treats but otherwise does not have food services. Snack and lunches can be enjoyed at the Reception area picnic tables. Within the Preserve and along the trail there are additional picnic tables.

Please do not feed any animals and ensure you keep a clean site and use the garbage recpticles for any waste and recycling. 

Is drinking water available at the Preserve?

Please bring your own water. The Reception Cabin is a dry facility. A pop machine with a selection of soda, juices and water is available for purchase. Please note this machine is out of order during winter months, mid-October to April. 

Is the Yukon Wildlife Preserve wheel chair accessible?

 Yes and no.

The front parking lot and roads are gravel covered.

Outhouses and buildings marked on the map are wheelchair accessible and accessible by ramps. However, the door sill at front reception and learning centre are slightly raised.

All viewing platforms (except muskox) are accessible by ramp. There is typically good viewing from many spots along the roadway as well.

We have a fully accessible low-floor 22 passenger bus for our guided bus tour experiences.  This bus can accommodate 2 wheelchairs. Please call to book your seat in advance to ensure availability.

What's the parking situation? Can I park my ... ?

We have a large parking lot at the front. We typically have adequate room for half-a-dozen or more RVs to park and maneuver comfortably. On busy days, space can be more limited. However on all but the busiest days, there is space available.

Will you be open when I visit in... ?

Maybe! Check our upcoming hours here. Otherwise, get in touch at info@yukonwildlife.ca.

Typically we are open:

  • 7 days a week year-round

We also are open on holidays, including all local and national holidays:

  • Statutory holidays (except Christmas day)

 

Do you accept ______ form of payment... ?

We accept cash, credit or debit. 

Cash – both CDN and USD. Please note at this time USD is only accepted at par. 
Credit Cards – Mastercard, Visa, Amex, Discovery are all accepted with tap, chip or pin. 
Debit – Currently we only accept debit tap. 

Should you need to withdraw cash, Takhini Gas Station (at the corner of the Klondike Hwy and Takhini Hot Springs Rd turn off) has an ATM. 

 

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Our mission is to connect our visitors to the natural world through memorable experiences in large natural landscapes. We care for Yukon’s most vulnerable wildlife and build nature literacy through engaging programs. Join us in building communities that are wild at heart!

Yukon Wildlife Preserve
Box 20191
Whitehorse, Yukon
Y1A 7A2

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